Frequently Asked Questions

• Do you shoot film or digital photos?
I shoot digital. Nikon.

• What does your price include? Prints or CD? Final prints? Retouching?
The price includes 4 retouched images of your selection. Images are returned digitally via a Dropbox link. You will receive full sized images, web sized in colour plus an 8×10 crop also.

• How much time do you allocate for the session?
There is no set time limit but shoots rarely last longer than two hours. If the weather is very bad (rain) the studio is used only and this takes less time.

• How many “looks” – clothes changes or setups—are included? How do you define a “look”?
On average 5 different changes and backdrops are used. Indoor and outdoor. A look is a change of top, background, and perhaps change of hairstyle or adding glasses perhaps. I use various locations around central Leamington Spa.

• Approximately how many shots will I have to choose from?
On average 400 images are taken on the day. I narrow this number down. You will be able to choose your four final images from around 100 previews via Dropbox.

• What is your payment policy?
I prefer payment via Paypal or Bank Transfer. I also have a card reader that can be used at the time of shooting. I request £50.00 deposit at time of booking or upon arrival. My full shoots cost £125.00. This includes four retouched headshots. Any additional images are £10.00 each. Mini Sessions are up to an hour long and are £50.00 which includes one image and background. Mini Sessions are paid upon arrival.

• Do use a studio and/or go on location?
I use a home studio, and outdoor locations nearby if the weather is fair.

• Do you help with wardrobe selection?
I ask clients to bring as much as they can with them and help them select what to wear. Please see this advice sheet for assistance with preparing for a session and what to wear.To put it simply. Please, no patterns, stripes or logos on the tops. No ‘fluorescent’  or unnaturally bright colours. Avoid white where possible without a jacket as it takes over. Tops need to be solid colours in various shades that complement the skin tone. Different colours will create different moods and looks, bring cool and warm colours. If possible bring tops with different necklines and collars etc. Jackets can also look good over the top for a different look.

• Do I receive proof sheets, 4 x 6 prints, or a CD?
Images are returned digitally via a Dropbox link. Preview images and final images are returned this way. I can supply prints for an extra charge.

• If I am not pleased with the photos, what options do you offer?
The reason there is no time limit on a shoot with me is to help ensure we get it right. I show you as we’re going along what we’re shooting via the back of the camera. We would discuss the shoot and what we’re trying to achieve as we go along. It’s is up to you to voice any concerns as we go along. If the photos are technically poor or are not representative of the image quality you see on my site I would offer a reshoot. I cannot reshoot due to a client not liking their hair, clothes or expression for example. I send out tips and advice prior to the shoot to help you prepare. For further information please see the ‘Reshoot Policy’ tab below and also my Terms and Conditions

• What types of roles could I play that my pictures should capture?
The style of headshots I take are industry standard and are used for sites such as Casting Call Pro, Star Now, Spotlight and for acting agents. I photograph Stage and TV / Film actors and Extras. I’m sorry I would not know your casting type without seeing you and knowing your acting history and training. Please get in touch before the shoot date to discuss this before hand if you require this advice.

By placing a booking deposit and doing a photo session with Rebecca Knowles Photography, you agree to and accept the terms and conditions. The photos on the portfolio pages on this website www.rebeccaknowles.co.uk  are indicative of the quality and style of photography you will receive when shooting a photo session with me.

To ensure excellent quality in every session, the photos will be shown to you for approval as the session progresses, and you should let the Rebecca know if there is anything you want done differently, so long as the style you request is similar to the photos shown my site. By personally approving the photos as they are shot, and by paying for and accepting the digital high-res copies of all images, you agree to the following terms:

Reshoot Policy:

Free Reshoot:
If during the headshot session, when the images are shown to you, you disapprove of certain aspects, it is your responsibility to communicate your concerns to the photographer, and Rebecca will do her best to accommodate your needs. If you disapprove of the images during the shoot and feel there is no way you’ll be happy with any of them, and the quality is not similar to the photos you see on the website, you may ask Rebecca Knowles Photography, for a refund of the booking deposit. However, once you approve of the images, pay for, and receive them, Rebecca Knowles Photography, can no longer offer refunds or free reshoots (except as outlined below).

Rare Cases:
In the extremely rare instance that you do a headshot session and personally approve of the images, but are told by others later on that the images are unsatisfactory, you may request a reshoot. However, please note that this only applies if both parties agree about the unsatisfactory quality of the images based on the following: If the final images (after any necessary lighting adjustments have been made to the RAW files) strongly resemble those shown in the portfolio pages of this website or www.rebeccaknowles.co.uk and both parties did not agree to a different style of photography via email before the shoot, a free reshoot will not be granted, but a discounted one will.

Discounted Reshoot:
If you have approved of and accepted the images, and then decide you would like a reshoot because of something that was not an error on Rebecca Knowles Photography, part, we offer a 50% discounted reshoot policy. To receive the discount, you must contact us within fourteen (14) days of the original shoot to schedule a reshoot sometime within a thirty (30) day period of the initial reshoot request. After that time frame has ended, discounted reshoots can no longer be granted.

Equipment Failure:
Rebecca Knowles Photography, has backup cameras, multiple light backups, and many other protections in the event of an equipment failure. However, in the extremely rare instance that there is a technical failure that cannot be fixed, we will offer to reschedule the headshot session on a separate day at a discounted rate of 50% as an apology, and you will not be charged for the original shoot. You may also ask for a refund of the full amount you have paid, including the booking deposit if you do not want to do a reshoot.

Inclement Weather:
On the day of the shoot, if the weather does not look good and you want to do an outdoor shoot, it is suggested that you call to reschedule. As long as you call at least three hours before the shoot, we can re-apply the booking deposit to a new date. Generally, light rain and breeze don’t affect a shoot too much, as we can shoot in protected areas. However, in cases of extreme cold, snow, pouring rain, or high wind, it is suggested you reschedule. If you arrive and the weather is unsuitable to shoot in, I may suggest an indoor shoot. You may opt to reschedule or simply shoot indoors as an alternative. In the case of extreme weather, you can make more than one reschedule.

Image Lighting:
Although very rare, the number one reason people ask to reshoot their photos is due to the brightness of their images. Oftentimes, we will do an outdoor photoshoot and cloud cover will come over the sun, and if we are in the midst of shooting and capturing a specific expression, a series of shots may appear darker. Keep in mind that the proofs you receive may not accurately represent final photos after retouching processes have been completed. In the retouching process, images are brightened up, shadows are made softer, and darkness under the eyes is fixed, along with blemish removal, whitening teeth, fixing flyaway hairs, etc.

In the event of poor weather the shoot will be studio only unless the client specifically asks in advance for outdoor shots at time of booking. If the shoot has been planned for outdoors the forecast will be followed the days leading up to the shoot and a decision will be made the day before the booking whether it will be the right conditions to proceed.

All selected images are delivered digitally via a link for the customer to download and save to their devices.

The images are then available for printing.  For headshot printing I recommend the printing company Visualeyes  

Please enquire for further details if you would like me to do your printing on your behalf.

All the shoot images are kept for approximately six weeks after the session then all unedited images are deleted.

When images are delivered I always ask my clients if the final images are satisfactory. I want you to be 100% happy with the results. I edit my photographs very carefully to ensure you look your very best. But I always ensure the images look like you! If you have any editing requests I can take these on board to help you achieve images that you will be delighted with. I will not retouch images to the point that the subject is unrecognisable or so that features are distorted.

When you hire me as a photographer you do so because you like the style and mood of my work. Its very distressing when I find my photographs have had filters put on them or apps have changed your appearance. This is not representative of my style and I would appreciate if the original image purchased from me is not tampered with unless discussed with me.

As the photographer copyright of the image belongs to me.

Printing copies of the images I take for personal use is fine. Please contact me if you need to use the images for anything else.

Please view my Terms and Conditions for further details.

 

I often get requests to assist at shoots from college and university students. Sometimes I have projects that I could use an extra pair of hands with, usually in the summer months when I shoot fine art projects on location. The majority of the time I am photographing actors headshots. If you would like to contact me with your interest in assisting, please introduce yourself via email, attach your CV and a link to your portfolio and let me know what you like about my work.

Please see my GDPR Policy page.